MyDentist & Dataphiles
Partnership Overview
mydentist is one of the UK’s largest dental providers, operating a nationwide network of more than 500 practices and delivering care to millions of patients each year. Dataphiles supports mydentist with PatientComms, a scalable, enterprise‑grade patient engagement platform designed to streamline communication, strengthen operational efficiency, and deliver a consistent patient experience across a large, distributed organisation.
Deployed across the mydentist estate, the platform supports operational consistency, improves patient access, and enables a connected digital patient journey from booking – through to attendance – through to post visit follow up.
The partnership isbased on a structured, enterprise‑level development and deployment model that aligns with the governance, security, and operational expectations of a leading national healthcare provider.
The Objective
As a multi-site organisation, mydentist requires digital systems that can operate reliably at scale while supporting both local practice teams and central operational oversight.
Key objectives include:
- Standardising communication processes across hundreds of practices
- Supporting central oversight while enabling appropriate local flexibility
- Improving operational efficiency and reducing administrative burden
- Supporting flexible and adaptive business models that driveconsistent and long term revenue growth across the network
- Maintaining strong data governance, information security, and regulatory compliance
The Solution
Dataphiles provides a modular, API‑driven patient engagement platform configured to operate across mydentist’s national estate. The platform integrates with existing clinical systems, enabling patient communication workflows to operate alongside established practice based processes while supporting enterprise-level scale.
Key capabilities include:
- Automated appointment reminders and confirmations
- Centrally managed, multi-channel patient messaging at scale
- Digital forms and structured communication pathways for data capture
- CRM Lead Management tools linked directly to existing and new patient records
- Enterprise APIs for internal system inteoprobility
- Centralised reporting and operational visibility
Tools can be managed centrally while allowing controlled local operation at practice level. The platform is delivered in line with recognised UK information security and data protection standards, with role‑based access controls, audit visibility, and structured governance processes built.
This ensures that communication tools can be deployed confidently across a large estate. The modular architecture also positions mydentist to adopt future enhancements and supports estate expansion.
How We Work Together
The partnership is built on a structured enterprise delivery model, including:
- Dedicated account management and developer resource allocation
- Alignment of roadmap to strategic business plans and opportunities
- Phased rollout planning across the national estate
- Dedicated support and customer service allocation
- Continual alignment between operational, technical, and governance stakeholders
- Ongoing collaboration and continuous improvement
This approach ensures consistency, stability, and accountability across the network, while allowing refinement over time as operational needs evolve.
The Impact
Through implementation across more than 500 practices, mydentist benefits from:
- Greater consistency in patient communication across the estate
- Deployment of a nationwide ‘Digital Front Door’ strategy nominated for industry awards
- Reduced manual workload and efficiency increases for practice teams
- Improved ‘self-service’ appointment management and uplift in pre-appointment revenues
- Central visibility and oversight of all patient engagement workflows
- An industry leading and consistent patient experience
By embedding patient engagement tools at the heart of its Patient Experience strategy, mydentist is able to balance operational efficiency, compliance, industry leading security with patient choice and consistent revenue growth expectations that are required of a leading national healthcare provider.
Example Quotes
“Implementing a centralisedpatient engagement framework across a large network requires both operational flexibility and strong leadership. Our partnership with Dataphiles has enabled us to standardise communication processes and introduce an industry leading digital patient experience.”
“When you’re operating a network the size of mydentist, consistency in how practices communicate with patients becomes really important. Dataphiles is now a core part of how we manage patient engagement across the estate, enabling us to standardise communication processes while delivering an industry-leading digital patient experience.”